FAQ
Questions, answered.
Simple answers about packages, country pricing, payment, devices and support.
How do I choose a VBox TV package?
Open the Packages page, select your country, then compare the active plans and prices available in your local currency.
Can each country have a different price?
Yes. VBox TV packages are configured separately for each active country, including country-specific currency and pricing.
How do I pay for an order?
Checkout shows the active bank-transfer instructions configured for your selected country. Use the payment reference requested at checkout and upload a receipt when available.
When is my subscription activated?
Bank-transfer orders remain pending until payment is reviewed. After the payment is confirmed, the order can be completed and the customer subscription activated.
Where can I find my VBox connection details?
After your customer account is activated, available IPTV username, app/setup link, MAC address or device key details are shown inside your private account area.
Which devices can I use?
VBox TV provides setup guidance for common devices such as Smart TV, Fire TV, Android, iOS, tablets and web. Exact app or setup details may depend on the service assigned to your account.
How do I get support?
Use the Contact page for support. Existing customers can also sign in to the customer account area to review subscription and service information.